42 low data
De Clic Gateway
5.0(2)✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Laptop-Friendly / Study CafesSpecialty CoffeeAesthetic / Instagrammable Cafes
Secret Recipe
Laptop-Friendly / Study CafesSpecialty CoffeeAesthetic / Instagrammable Cafes
- Price
- moderate
- Services
- Laptop-Friendly / Study Cafes, Specialty Coffee, Aesthetic / Instagrammable Cafes
- Reviews
- 221
What recent reviews say
Half the reviews praise the cakes and staff warmth; the other half report cancelled orders, long waits, and disappointing quality. Service depends heavily on which staff member is working and when you visit. Cake orders seem particularly vulnerable to inconsistency and last-minute cancellation via delivery apps.
The venue itself is welcoming with an upstairs seating area, lift access, and clean facilities. Friendly staff like Masrita and Aida are explicitly named as strengths. But food quality swings wildly between "fresh and tasty" and tasting like "plastic cake that has been left unwrapped," and orders for specific items sometimes arrive with wrong proteins.
Recent shift: The most recent reviews (last month) show a stark divide: glowing praise for specific staff and cake quality sits alongside cancellation and order-taking failures, suggesting inconsistency has persisted rather than improved.
Praised for
- friendly, attentive staff named specifically (Masrita, Aida)
- delicious cakes and desserts
- clean facilities with lift access
- fast service when it works
Watch-outs
- order cancellations without calling customer
- slow and inconsistent service
- cake quality issues (stale taste, poor presentation)
- inaccurate orders (wrong protein served)
friendly-staffclean-restroomslow-servicefresh-pastries
Best for: people who know which staff members to ask for and want a sit-down cake experience with coffee
Think twice if: you order via delivery apps or need reliable, consistent service; cancellations and slow kitchen times are recurring issues
Strengths
- individual staff like Masrita and Aida deliver warm, attentive service
- gourmet cakes and cheesecakes a core strength
- accessible venue with upstairs seating and lift
Worth knowing
- Staff Masrita and Aida named for warm, attentive service in multiple reviews
- Cake writing and customization offered
- Lift access provided to upstairs seating
- Multiple order cancellations reported via Grab without advance customer call
- Cake quality complaints mention stale taste and odd smells
- Wait times reported as 2+ hours from arrival to service in at least one order
What reviews say by service
- Dessert & Bakery Cafes
- Cakes are praised as delicious when fresh but quality is unpredictable; customization (writing, toppers) sometimes incomplete or poorly executed
- Laptop-Friendly / Study Cafes
- Upstairs seating with lift access and clean facilities suit laptop work, but inconsistent service and wait times are frustrating
- Specialty Coffee
- Coffee mentioned positively in one review; insufficient evidence for detailed assessment
How it compares
- Rated 3.7 against a 4.45 average across the 75 aesthetic / instagrammable cafes businesses listed here.
- Has more Google reviews than 44% of the businesses in this directory.
How we scored this
Scoring Method Star rating 18
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Common questions
- Do you have seating and facilities for groups?
- Yes. Upstairs seating at level 1 is available with a lift for access. Toilets, sink, and mirror are on-site.
- What happens if I order a cake via Grab and it gets cancelled?
- Multiple reviews report last-minute cancellations without the customer being called first, even for advance orders. Items are sometimes out of stock or not prepared in time.
- Can I get writing or customization on my cake?
- Yes, custom cake writing is offered, but execution has been inconsistent-some reviews praise the result, others report missing toppers or poor handwriting.
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